PrintTixUSA - Help With Your Ticket

Help With Your Ticket

This page answers all of the common questions we get regarding ticket printing and redemption.
If you can't find the answer to your question on this page, please call (866) 323-5411 and press
'1' for our technical support department.

I can't print my ticket because something weird happened or my web browser
froze up. What should I do?

Try visiting our reprint page. As long as you have your confirmation number and the last
4 digits of the credit card number you used, you can almost always re-print your ticket
from there.

I accidentally bought tickets for the wrong showtime. What should I do?

If you've bought advance tickets for a future date, we can usually just change the showtime
for you. If your show starts soon and you can't reach us on the phone, it's OK! Your ticket
can still be changed to a later showtime even if your original showtime has passed , AS LONG
AS you didn't redeem it. Send us an e-mail notifying us of the problem, and we'll respond as
soon as we can. If it's an emergency, and the show you want starts very very soon, go ahead
and buy the exact same tickets for the correct showtime, then contact us and as long
as we can verify what you're telling us, we'll usually just issue you a refund for your original
transaction, again, AS LONG AS you didn't redeem your original ticket. However, the BEST
way to handle it is to have us change your showtime for you.

I bought tickets, but I've changed my mind / someone got sick / I have to work.
What should I do?

Generally, tickets purchased using our system are non-refundable. We can usually help you
arrange for passes to a future show, or just change your online ticket to a new showtime.
Send us an e-mail notifying us of the problem, and we'll respond as soon as we can.

I don't have a printer or I've visited your reprint page and I STILL can't get my
ticket to print. Now what?

Just take your confirmation number with you and you'll be able to get in. Please be
prepared to show picture identification, which is required at some locations.

I printed my ticket and the bar code doesn't look right. The rest of the ticket seems
to be OK, but the barcode looks stretched out / weird / totally black. They won't be
able to scan it at the theatre because it looks so bad. What do I do?

Some web browsers and some printers don't print bar codes correctly. It's also possible that
there may be a problem with the complex technology we use to generate these bar codes.
But don't worry! Just take your printed ticket and confirmation number with you to the theatre.
Please be prepared to show picture identification, which is required at some locations.

I clicked "Buy This Ticket" and the little counter just keeps going and going. It's
up to like 10 minutes now. What should I do?

Close your web browser down, and then check your e-mail for a message from us that
gives you your confirmation number. If you have that message, visit our reprint page to
print your ticket. If you don't have an e-mail message from us, there is almost no chance
that your card was charged - for some reason you ran into an error while processing. Go
ahead and start over and try again. If you try and purchase the SAME tickets to the SAME
showtime using the SAME credit card, you'll get a warning message before the system
charges your card again.

I tried to buy tickets a couple of times and it told me my card could not be processed.
Now, I look at my online bank statement and it says my card was charged! What gives?

Our system is very careful about protecting you from fraud. If you enter the wrong information
about your credit card, such as the billing zip code or the card ID from the signature panel of
your card, the bank will let us know. Sometimes, your bank will still approve the sale, even
though you have entered the wrong information. In this case, although the bank actually
did approve the sale, the system will NOT issue tickets to you due to our security policies.

Unless you receive a confirmation e-mail giving you a confirmation number, the transaction has
already been voided officially, which means that our system will never in actuality take any money
from your account. Your bank, however, may show the transaction, since they did approve it.
Such transactions usually disappear by themselves within a few days. You can contact your bank
to find out how long this will take. Every bank is different.

There is nothing more we can do, since we don't really have (and never will have) your money.

I bought tickets to the right theatre, but the wrong movie. Can I get my money back?

Generally, tickets purchased using our system are non-refundable. However, you may still be able
to see the movie you wanted. Please visit the theatre and ask for the manager.

I bought tickets to the wrong theatre altogether. Can I get my money back?

Generally, tickets purchased using our system are non-refundable. However, please contact us
via e-mail and we'll see if we can help you remedy your mistake.